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Contact Us

Office:

Office hours:

Contact Us phone image
San Francisco Rent Board 8 AM - 5 PM,
25 Van Ness Ave., Suite 320 Monday - Friday excluding holidays
San Francisco, CA 94102-6033 Phone: 415-252-4602
(Cross street is Market Street) Fax: 415-252-4699
 

Senior Staff:

 
Executive Director Delene Wolf
Deputy Director Robert Collins
Senior Administrative Law Judges Sandy Gartzman and Tim Lee
Rent Board Supervisor Jennifer Rakowski
 

Counseling: Drop-in

Due to limited staffing, we do not have the capacity to respond to inquiries by email.  However, Rent Board counselors are available at the Rent Board’s office from 8:00 AM – 5:00 PM each working day. Due to high demand and a limited number of staff, there can sometimes be delays in speaking with a counselor. Counseling sessions at the office are generally limited to 10 minutes.

Phone Counseling – 415-252-4602:

You can receive personal assistance by phone during phone counseling hours, which are 9:00 AM – Noon and 1:00 – 4:00 PM, Monday – Friday, excluding holidays. Because of demand, calls may be limited to 5 minutes. It is helpful if you have your questions written down before you speak with a counselor.

Info-to-Go – 415-252-4600:

Call our 24-hour Info-to-Go phone system to hear automated information on over 80 topics of interest to tenants and landlords. All of the recordings are available in English, Spanish and Chinese. Use the Info-to-Go Table of Contents (pdf) to facilitate your call and access the most relevant information. Versions of the Info-to-Go topics are also available on our website.

 
Other Important Phone Numbers:

Administrative Offices Only 415-252-4601  
TTY 415-554-9845  
Rent Board Hearing Coordinator 415-252-4629  
Rent Board Appeals Clerk 415-252-4644  
 

Duplication Requests and File Review:

Please download and fill out the File Review & Document/Recording Duplication Service form.  If you have any questions, please call Phone Counseling at 415-252-4602.

 

Multiple Language Assistance:

We have bilingual staff in the following languages: Spanish and Cantonese. We also have a telephonic language line interpretation service available in 20 languages for limited English speakers who visit our office. Our 24-hour automated telephone information line (Info-to-Go) is available in Spanish and Chinese. In addition, many of our forms and documents are available in Spanish and Chinese through our Website.

The Rent Board staff does not provide translation services at hearings or mediations. However, if you are unable to afford the services of an interpreter, you can file a Hardship Application for interpreter services and the Rent Board will hire an interpreter for you. Hardship applications for interpreter services can be obtained at the Rent Board’s office and must be filed at least 72 hours before the hearing or mediation. American sign language interpreters are also available upon 72 hours request.

 

Website: www.sfrb.org

Our comprehensive website offers users 24-hour access to printable versions of: agendas and minutes of the Rent Board Commission’s meetings; monthly and annual statistical reports; the San Francisco Rent Ordinance; the Rent Board’s Rules and Regulations; the Uniform Hotel Visitor Policy; over 80 topics of interest to landlords and tenants; 10 in-depth Fact Sheets on major landlord/tenant issues; Rent Board petitions and other forms; news and announcements; and more. Many of our forms and documents are available on our website in Spanish and Chinese.

Last updated: 5/13/2014 4:00:12 PM