Contact Us

Office:

Office hours:

Senior Staff:

Counseling: Drop-in

Rent Board counselors are available at the Rent Board’s office from 8:00 AM – 5:00 PM each working day. Due to high demand and a limited number of staff, there can sometimes be delays in speaking with a counselor. Counseling sessions at the office are generally limited to 10 minutes.

Phone Counseling – 415-252-4602:

You can receive personal assistance by phone during phone counseling hours, which are 9:00 AM – Noon and 1:00 – 4:00 PM, Monday – Friday, excluding holidays. Because of demand, calls may be limited to 5 minutes. It is helpful if you have your questions written down before you speak with a counselor.

Info-to-Go – 415-252-4600:

Call our 24-hour Info-to-Go phone system to hear automated information on over 80 topics of interest to tenants and landlords. All of the recordings are available in English, Spanish and Chinese. Use the Info-to-Go Table of Contents (pdf) to facilitate your call and access the most relevant information. Printed versions of the Info-to-Go topics are also available on our website and through our Fax Back system.

Fax Back – 415-252-4660:

To obtain copies of the Rent Ordinance, Rules and Regulations, Rent Board forms and other printed information, call our 24-hour Fax Back system and have the documents automatically faxed to you within minutes. Use the Fax Back Table of Contents (pdf) to locate the documents you want to fax yourself. Many of our forms and documents are available through the Fax Back system in Spanish and Chinese.

Other Important Phone Numbers:

Multiple Language Assistance:

We have bilingual staff in the following languages: Spanish, Cantonese and Tagalog. We also have a telephonic language line interpretation service available in 20 languages for limited English speakers who visit our office. Our 24-hour automated telephone information line (Info-to-Go) is available in Spanish and Chinese. In addition, many of our forms and documents are available in Spanish and Chinese through our Website and Fax Back system.

The Rent Board staff does not provide translation services at hearings or mediations. However, if you are unable to afford the services of an interpreter, you can file a Hardship Application for interpreter services and the Rent Board will hire an interpreter for you. Hardship applications for interpreter services can be obtained at the Rent Board’s office and must be filed at least 72 hours before the hearing or mediation. American sign language interpreters are also available upon 72 hours request.

Website: www.sfgov.org/rentboard

Our comprehensive website offers users 24-hour access to printable versions of: agendas and minutes of the Rent Board Commission’s meetings; monthly and annual statistical reports; the San Francisco Rent Ordinance; the Rent Board’s Rules and Regulations; the Uniform Hotel Visitor Policy; over 80 topics of interest to landlords and tenants; 10 in-depth Fact Sheets on major landlord/tenant issues; Rent Board petitions and other forms; news and announcements; our customer survey, and more. Many of our forms and documents are available on our website in Spanish and Chinese.