Topic No. 015: Translation Services
The Rent Board has a multilingual staff. In addition to English, counseling is usually available in the following languages: Spanish, Cantonese, Mandarin, Tagalog and Vietnamese. If you want to speak to someone in one of these languages, call our phone counseling line at 252-4602 from 9:00 a.m. to 12:00 noon or from 1:00 p.m. to 4:00 p.m. or visit our office between 8:00 a.m. and 5:00 p.m.
If you plan to attend a hearing or mediation at the Rent Board, you are required to provide your own interpreter. The Rent Board staff does not provide translation services at hearings or mediations. However, if you are unable to afford the services of an interpreter, the Rent Board will hire an interpreter for you upon proof of your financial hardship. Hardship applications for interpreter services can be obtained at the Rent Board's office at 25 Van Ness Avenue, Suite 320 and must be filed at least 72 hours before the hearing or mediation.
American sign language interpreters are also available upon 72 hours request.